Refund policy

Refund Policy

At Vilatia, we want you to be completely satisfied with your purchase. If you're not happy with your order, you may request a return under the conditions outlined below.

Return Window

We offer a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.

Unfortunately, we cannot accept return requests submitted after this period.

Eligibility for Returns

To qualify for a return, your item must meet all of the following conditions:

  • The item must be unused, unworn, and in its original condition.

  • All original tags must still be attached.

  • The item must be returned in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

How to Request a Return

To initiate a return, please contact our customer support team at:

Email: contact@vilatia.com

Once your request has been approved, we will provide you with instructions on how and where to send your item.

Please note: Items returned without prior authorization will not be accepted.

Return Address

After your return request has been approved, please send your item to:

Vilatia Returns
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom

Please ensure your order number is clearly marked on the return package.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is:

  • Defective

  • Damaged

  • Incorrect

Please contact us immediately at contact@vilatia.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items (final sale)

  • Gift cards

  • Items that have been used, worn, or damaged after delivery

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

The quickest way to receive a replacement is to return your item for a refund (if eligible) and place a new order.

European Union Right of Withdrawal

If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days for any reason, in accordance with applicable EU consumer protection laws.

Returned items must still comply with our standard return requirements, including being unused, in their original packaging, and with all tags attached.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If your refund is approved, it will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Contact

If you have any questions regarding returns or refunds, please contact us:

Vilatia
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom

Email: contact@vilatia.com
Phone: +44 7577 321081