Shipping Policy

This Shipping Policy applies to all orders placed with Vilatia. By placing an order with us, you agree to the terms outlined below.

Shipping Rates & Delivery Areas

We are pleased to offer free shipping on selected orders.

Where We Deliver

We currently ship to the following regions:

• United Kingdom

• European Union (EU)

• United States

• Canada

• Australia

• New Zealand

• Middle East

• Asia

• South America

Delivery Times

Processing Time

Orders are processed within 1–2 business days before shipment, Monday through Friday (excluding public holidays).

Estimated Transit Times

United Kingdom & Europe

• Premium Shipping: 4–12 Business Days

• Standard Shipping: 7–21 Business Days

United States, Canada, Australia & New Zealand

• Premium Shipping: 4–12 Business Days

• Standard Shipping: 7–21 Business Days

Middle East

• Premium Shipping: 3–10 Business Days

• Standard Shipping: 5–12 Business Days

Asia

• Premium Shipping: 11–23 Business Days

• Standard Shipping: 12–30 Business Days

South America

• Premium Shipping: 11–23 Business Days

• Standard Shipping: 12–30 Business Days

Please note that delivery times are estimates only and may vary due to customs clearance, carrier delays, weather conditions, or periods of high shipping volume.

Change of Address

If you need to update your shipping address, please contact us within 24 hours of placing your order.

Once an order has been shipped, we are unable to modify the delivery address.

Order Cancellations

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellations are no longer possible. Please refer to our Return & Refund Policy for information regarding returns and refunds.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become available.

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and we will investigate the issue.

Parcels Damaged in Transit

If your parcel arrives damaged, please refuse delivery where possible and contact our customer support team immediately.

If the parcel was delivered in your absence and arrived damaged, please contact us as soon as possible so we can assist you.

Contact Information

If you have any questions regarding shipping or need assistance with your order, please contact us:

Vilatia
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom

Website: vilatia.com
Email: contact@vilatia.com
Phone: +44 7577 321081